About Cedar River Physiotherapy and Rehabilitation Centre
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Cedar River Physiotherapy and Rehabilitation Centre (CRPRC) has provided physiotherapy, rehabilitation and consulting services to Terrace and the surrounding communities for 20 years. Our skilled professionals offer you a variety of treatment methods to help you recover from injury, pain or illness as well as restore and maintain optimal mobility and health.
Founded in 1997, by Mallory Glustien and Lori Janzen, CRPRC is committed to evidence based best practice to provide you with the most up-to-date treatment options. Our therapists are committed to professional development and support research through our sponsorship of the Physiotherapy Foundation of Canada. Our Physiotherapists work collaboratively with family physicians, surgeons, radiologists and various specialists to optimize and enhance the healthcare of our patients. Our mandate in managing your health is referring to other health care providers as necessary, in your best interest. Our therapists are clinical educators and mentors of Physiotherapy and Medical students through our association with UNBC’s Northern Cohort, and the University of British Columbia Faculty of Medicine and School of Physical Therapy. RE-OPENING PLAN |
WE ARE OPEN...All of us at CRPRC hope you have been keeping well, remaining in good spirits, and perhaps enjoying the slower pace brought upon us over the last couple of months.
It has been a challenging time for many, but we remain steadfast in our commitment to providing our community with quality physiotherapy care. We are excited to be able to do this in person once again! Please continue reading below for more important information about our re-opening plan. |
Dear friends of CRPRC,
As you are likely aware, BC has entered Phase 2 of it's "Re-Start" Plan, which includes the re-opening of Physiotherapy clinics. Many specific protocols and guidelines have been proposed in order for us to safely resume in-person treatments. We have studied the recommendations of our federal and provincial governments, as well as those of our professional regulatory bodies, and made the necessary changes, in house, to provide you with the best possible care, in compliance with these new standards for public health and safety. In short, things are going to look and feel a bit different the next time you walk in!
Here is what you can expect from us in the clinic:
Screening
You will be required to fill out a screening questionnaire online prior to your appointment time.
If you do not complete this form online before your appointment, your therapist will have to go through it with you in person (which takes time away from your appointment, so it is best to do online if you can).
If you are unable to complete it online, please call in advance, and you can go through it with a receptionist.
If you are experiencing any symptoms at all, it is very important for everyone’s safety that you reschedule your appointment immediately.
All staff are required to do the same screening before they arrive at work.
Scheduling
Our physiotherapists are currently working a reduced schedule to limit the number of individuals passing through the clinic.
We have also modified our schedules to reduce waiting times and patient overlap, and to allow for enhanced cleaning measures between appointments.
Clinic Space
Specific COVID-19 signage has been placed around the clinic - please respect our new policies and procedures.
Physical distancing measures have been implemented, and plexiglass has been installed at the front desk.
We have thoroughly cleaned and de-cluttered the clinic in order to minimize contact surfaces.
All surfaces have been cleaned and sanitized.
All rooms will be cleaned and sanitized after each patient interaction.
All equipment will be cleaned and sanitized after each use.
Practitioners
All physiotherapists will be wearing masks.
Physiotherapists will not be wearing gloves, unless for specific treatments such as acupuncture or intramuscular stimulation/dry needling.
All physiotherapists will respect 2 metres (6 feet) physical distancing measures unless deemed necessary for assessment and/or treatment.
All physiotherapists will be wearing clinic-designated attire, that will not be worn to/from their individual households.
Here is what we are requesting of you:
Punctuality
Please arrive to your scheduled appointment ON TIME (not early, not late).
This is critical to avoid unnecessary congestion in our waiting area, and to avoid patient overflow or overlap.
Respect Signage/Procedures
Please adhere to all posted signs and policies.
This includes hand sanitization and hand washing upon arrival.
Appropriate Clothing/Footwear
Please remove outdoor footwear/outerwear; you may bring specific indoor footwear to use.
NO BARE FEET PLEASE.
Please also come prepared by wearing appropriate clothing so the body part/region of interest may be exposed - physios need to see the area of focus in order to adequately assess/treat it (i.e. a tank top for shoulder injuries, shorts for knees/hips, etc.)
PPE
All patients are required to wear a mask upon entry into the clinic, and for the entire duration of their appointment.
Masks will be available for purchase at the front desk (for $3.00) if you need one.
Please do not arrive wearing gloves; gloves are not necessary within the clinic.
Payment
We will be processing payments “touchless” as much as we can.
Credit cards can be linked to your online account for easy, automatic transactions.
E-transfers will be another option.
For now we will not be accepting cash.
Other things to note:
We strongly suggest that you bring minimal “stuff” with you into the clinic, and avoid touching anything after you wash your hands when arriving.
Avoid checking your phone if you can (you will need to re-wash or sanitize your hands otherwise).
Please leave everything you can at home or in your vehicle to avoid any inconvenience.
We do encourage you to bring your own water bottle if you will be exercising, or have water available in your vehicle for after your appointment (drinking glasses will no longer be provided at this time).
IMPORTANT TO NOTE:
We will be continuing to offer Telehealth/Tele-rehabilitation services.
In many cases, Telehealth will still be an appropriate option for physiotherapy appointments.
Telehealth is also strongly recommended for any patients that are considered high risk; including the elderly, or anyone with high blood pressure, heart disease, lung disease, diabetes, cancer or compromised immune systems from a medical condition or treatment, such as chemotherapy.
If you’re unsure if Telehealth or an in-clinic appointment is most appropriate for you, please call or email us.
Or if you simply prefer this modality, please let us know!
Thank you for your attention to these details and your patience with our "new normal" (for now)!
As you are likely aware, BC has entered Phase 2 of it's "Re-Start" Plan, which includes the re-opening of Physiotherapy clinics. Many specific protocols and guidelines have been proposed in order for us to safely resume in-person treatments. We have studied the recommendations of our federal and provincial governments, as well as those of our professional regulatory bodies, and made the necessary changes, in house, to provide you with the best possible care, in compliance with these new standards for public health and safety. In short, things are going to look and feel a bit different the next time you walk in!
Here is what you can expect from us in the clinic:
Screening
You will be required to fill out a screening questionnaire online prior to your appointment time.
If you do not complete this form online before your appointment, your therapist will have to go through it with you in person (which takes time away from your appointment, so it is best to do online if you can).
If you are unable to complete it online, please call in advance, and you can go through it with a receptionist.
If you are experiencing any symptoms at all, it is very important for everyone’s safety that you reschedule your appointment immediately.
All staff are required to do the same screening before they arrive at work.
Scheduling
Our physiotherapists are currently working a reduced schedule to limit the number of individuals passing through the clinic.
We have also modified our schedules to reduce waiting times and patient overlap, and to allow for enhanced cleaning measures between appointments.
Clinic Space
Specific COVID-19 signage has been placed around the clinic - please respect our new policies and procedures.
Physical distancing measures have been implemented, and plexiglass has been installed at the front desk.
We have thoroughly cleaned and de-cluttered the clinic in order to minimize contact surfaces.
All surfaces have been cleaned and sanitized.
All rooms will be cleaned and sanitized after each patient interaction.
All equipment will be cleaned and sanitized after each use.
Practitioners
All physiotherapists will be wearing masks.
Physiotherapists will not be wearing gloves, unless for specific treatments such as acupuncture or intramuscular stimulation/dry needling.
All physiotherapists will respect 2 metres (6 feet) physical distancing measures unless deemed necessary for assessment and/or treatment.
All physiotherapists will be wearing clinic-designated attire, that will not be worn to/from their individual households.
Here is what we are requesting of you:
Punctuality
Please arrive to your scheduled appointment ON TIME (not early, not late).
This is critical to avoid unnecessary congestion in our waiting area, and to avoid patient overflow or overlap.
Respect Signage/Procedures
Please adhere to all posted signs and policies.
This includes hand sanitization and hand washing upon arrival.
Appropriate Clothing/Footwear
Please remove outdoor footwear/outerwear; you may bring specific indoor footwear to use.
NO BARE FEET PLEASE.
Please also come prepared by wearing appropriate clothing so the body part/region of interest may be exposed - physios need to see the area of focus in order to adequately assess/treat it (i.e. a tank top for shoulder injuries, shorts for knees/hips, etc.)
PPE
All patients are required to wear a mask upon entry into the clinic, and for the entire duration of their appointment.
Masks will be available for purchase at the front desk (for $3.00) if you need one.
Please do not arrive wearing gloves; gloves are not necessary within the clinic.
Payment
We will be processing payments “touchless” as much as we can.
Credit cards can be linked to your online account for easy, automatic transactions.
E-transfers will be another option.
For now we will not be accepting cash.
Other things to note:
We strongly suggest that you bring minimal “stuff” with you into the clinic, and avoid touching anything after you wash your hands when arriving.
Avoid checking your phone if you can (you will need to re-wash or sanitize your hands otherwise).
Please leave everything you can at home or in your vehicle to avoid any inconvenience.
We do encourage you to bring your own water bottle if you will be exercising, or have water available in your vehicle for after your appointment (drinking glasses will no longer be provided at this time).
IMPORTANT TO NOTE:
We will be continuing to offer Telehealth/Tele-rehabilitation services.
In many cases, Telehealth will still be an appropriate option for physiotherapy appointments.
Telehealth is also strongly recommended for any patients that are considered high risk; including the elderly, or anyone with high blood pressure, heart disease, lung disease, diabetes, cancer or compromised immune systems from a medical condition or treatment, such as chemotherapy.
If you’re unsure if Telehealth or an in-clinic appointment is most appropriate for you, please call or email us.
Or if you simply prefer this modality, please let us know!
Thank you for your attention to these details and your patience with our "new normal" (for now)!
REFERRALS ACCEPTED BUT NOT REQUIRED