What is physiotherapy?

​Physiotherapy is a multifaceted healthcare profession dedicated to helping people to maximize their ability to move throughout their lifespan. Physiotherapy is anchored in movement sciences and thereby identifies functional movement disorders that occur due to injury, illness, over use or under use and aims to enhance or restore function of multiple body systems. Physiotherapists are committed to a holistic approach to maintaining or improving health, lifestyle and quality of life through a broad range of therapeutic interventions.

Physiotherapy is about improving function.

What kind of training does a Physiotherapist have?

Currently, in Canada, Physiotherapists graduate with a Masters Degree from an accredited university. Our team of five Registered Physiotherapists includes three Kinesiology graduates. The Physiotherapists at CRPRC all have from 6-9 years of university training.

How are Physiotherapists regulated?

REGISTERED Physiotherapist means that they are members in good standing with the BC College of Physical Therapists. This organization regulates all Physiotherapy Professionals within the province under the Health Professions Act of British Columbia. Most Physiotherapists belong to their professional associations: Canadian Physiotherapy Association and the Physiotherapy Association of British Columbia. 

Do I require a referral?

Referrals are accepted, but are not required; except for WorkSafe BC and some insurance providers.

What is the cost?

The fee for service varies depending on the type of service you require.  Please contact us for more information. 

Is the service covered by MSP?

Only those MSP beneficiaries with premium assistance status are eligible for a combined annual limit (each calendar year) of 10 visits shared between physiotherapy, acupuncture, massage therapy, naturopathy, chiropractic and non-surgical podiatry.
(Assessments - $30.00, Follow-up/Treatments - $25.00; Over annual limit - Assessments - $45.00, Follow-up/Treatment $35.00)

What if I have a WorkSafe BC claim?

A claim must be "pending" at the time of first treatment in order for WSBC to be billed the assessment cost.  If a client's claim is more than 60 days since the date of injury, pre-approval is required from WorkSafeBC prior to an initial visit, or the private visit rate will be charged.  Clients will be reimbursed once their claim is approved and processed. You will be required to provide your claim number and personal health number to book an appointment. It is helpful for us to have the name and contact number for your case manager.

What if I was in a motor vehicle accident and have an ICBC claim?

Your coverage depends on whether it is a "Bodily Injury" (BI) or an "Accident Benefits" (AB) claim. Please bring your claim number, claim type and care card as well as your adjuster's name and contact details to your first appointment.

What should I bring to my appointment?

• Your care card to your first appointment.
• If you have had any X-Ray, CT Scans, MRI, Bone Scans or Ultrasounds - please bring the reports if you have a copy.
• If you are a post-surgical patient -  please bring the surgical report.
• Shorts - if you are being treated for a back, hip, knee, ankle or foot problem.
• Tank-top, loose fitting top and/or sports bra – if you are being seen for a neck, shoulder, elbow or arm issue.
• Reading glasses - to fill out intake forms

Do you refer to other specialists?

We have worked with a number of health care professionals over the years. We have fostered many connections with specialists, clinical experts and other allied health practitioners from around the province and will make recommendations to both you and your family physician.

Will you be in contact with my doctor?

We will contact your family doctor on an as needed basis. 

Do you direct bill for extended health benefits?

We direct bill all eligible WSBC and ICBC claims (although there is still a user fee for ICBC) as well as the RCMP and Vetran's affairs. We will direct bill some insurers for some specialized services, however we do not direct bill all insurers. 

If you have a question that is not addressed here, please contact our client care team...they would be happy to help you.